Who are you?

Recently I telephoned all councils in Queensland that have communications and marketing personnel to update my contact list. I was quite surprised that the majority of people on the switchboard had no idea who their Communications Manager or Officer was! By the way, this wasn’t just small councils with one communications person, a couple of the big ones had to do quite a lot of running around to find out who to contact.

As the first point of call for the media, it’s essential that the front counter and switchboard staff know who you are and how to contact you. Take a few minutes to go and introduce yourself and tell them a bit about what you do so they can put a face to a name and, when necessary, put the important calls straight through.